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Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that unify sales, marketing, and customer support teams. SalesIQ offers a host of features that enables businesses of all sizes to know their website visitors, engage them and support their customers in real-time. With actionable reports and insights in SalesIQ, you can refine the customer experience.
Trusted by more than 450,000 businesses worldwide, SalesIQ makes selling smarter, serving customers faster, and marketing better. The software enables proactive customer engagement no matter which team is using SalesIQ. Your business can stay connected with customers at each stage of the customer lifecycle. Here’s how SalesIQ facilitates better customer engagement.
Interact with visitors in real-time with personalized messages. SalesIQ provides detailed information about each website visitor such as their name, location, actions, time spent on site, etc. The software also sorts the visitors into hot, warm, and cold leads for you. With lead scoring, you can better engage visitors and convert them into customers.
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that unify sales, marketing, and customer support teams. SalesIQ offers a host of features that enables businesses of all sizes to know their website visitors, engage them and support their customers in real-time. With actionable reports and insights in SalesIQ, you can refine the customer experience.
Trusted by more than 450,000 businesses worldwide, SalesIQ makes selling smarter, serving customers faster, and marketing better. The software enables proactive customer engagement no matter which team is using SalesIQ. Your business can stay connected with customers at each stage of the customer lifecycle. Here’s how SalesIQ facilitates better customer engagement.
Interact with visitors in real-time with personalized messages. SalesIQ provides detailed information about each website visitor such as their name, location, actions, time spent on site, etc. The software also sorts the visitors into hot, warm, and cold leads for you. With lead scoring, you can better engage visitors and convert them into customers.
Zobot is SalesIQ’s enterprise-ready bot platform. The platform allows you to build a codeless bot with an intuitive UI that can be used to automate responses and actions. Create Answer Bots with Zoho’s natural language processing (NLP)-driven AI technology, Zia. Zobot’s programming interface allows you to build custom bots that can be integrated with internal bot services and databases.
Zobot is SalesIQ’s enterprise-ready bot platform. The platform allows you to build a codeless bot with an intuitive UI that can be used to automate responses and actions. Create Answer Bots with Zoho’s natural language processing (NLP)-driven AI technology, Zia. Zobot’s programming interface allows you to build custom bots that can be integrated with internal bot services and databases.
SalesIQ is designed to help your business use different modes of communication that best fits your customers’ situation. Add live chat support to your website, enable a voice calling feature so customers can call you right away, or use the remote access feature, powered by Zoho Assist, to solve their issues remotely.
SalesIQ is designed to help your business use different modes of communication that best fits your customers’ situation. Add live chat support to your website, enable a voice calling feature so customers can call you right away, or use the remote access feature, powered by Zoho Assist, to solve their issues remotely.
Zoho SalesIQ helps both B2C and B2B companies organize their contacts more efficiently. SalesIQ categories visitors into leads and contacts along with their email addresses and publicly available information. This means you can save time by having SalesIQ create contacts in your CRM database on your behalf.
Zoho SalesIQ helps both B2C and B2B companies organize their contacts more efficiently. SalesIQ categories visitors into leads and contacts along with their email addresses and publicly available information. This means you can save time by having SalesIQ create contacts in your CRM database on your behalf.
Zoho SalesIQ’s robust mobile app features all the potent capabilities that you need to make deals and serve customers over the phone or tablet.
Zoho SalesIQ’s robust mobile app features all the potent capabilities that you need to make deals and serve customers over the phone or tablet.
Combine the power of Zoho SalesIQ with Zoho CRM for better context about a customer. Engage and convert visitors into paying customers with this powerful integration. Once you integrate SalesIQ with Zoho CRM, you can view prospect data during a chat, target leads based on your CRM data, and even add chat data to CRM automatically. With more context and information about a contact in CRM, you can identify sales readiness and give more attention to the right visitors.
With SalesIQ, your team can create automated chat triggers and rule-based chat routing. Automated chat triggers allow you to reach visitors at the right touchpoints. With chat routing, victors won’t have to wait for responses. Direct chats to the right department or staff based on the landing page they visited, lead stage, or traffic source.
SalesIQ makes collaboration easier for your teams. Combine the expertise of team members when engaging or serving customers. Zoho SalesIQ lets you transfer a chat or simply invite a team member with the right answers to join. Your agents can have one-on-one interactions or use the internal message board to stay updated.
SalesIQ lets you generate daily and monthly reports on your team’s performance. You can view each agent’s progress, monitor their chats in real-time, and suggest appropriate improvements to guide them to success.
Integrate SalesIQ and Zoho Analytics to dive deeper into visitor data and derive meaningful engagement insights from site traffic, visitor activity, chat influx, and more. Zoho Analytics is a self-service BI and analytics platform that helps you connect, prepare and analyze your data in minutes. Integrating SalesIQ, Analytics, Zoho CRM, Desk, and other business apps will give a 360-degree view of your business.
SalesIQ works with all Zoho applications, such as Zoho CRM, Zoho Desk, and more. Zoho SalesIQ offers ‘add-ons’ for many leading CRM apps, helpdesk, and email marketing software, so your entire tech stack can really work as one. SalesIQ even offers Developer API to integrate business applications of your choice.
Combine the power of Zoho SalesIQ with Zoho CRM for better context about a customer. Engage and convert visitors into paying customers with this powerful integration. Once you integrate SalesIQ with Zoho CRM, you can view prospect data during a chat, target leads based on your CRM data, and even add chat data to CRM automatically. With more context and information about a contact in CRM, you can identify sales readiness and give more attention to the right visitors.
With SalesIQ, your team can create automated chat triggers and rule-based chat routing. Automated chat triggers allow you to reach visitors at the right touchpoints. With chat routing, victors won’t have to wait for responses. Direct chats to the right department or staff based on the landing page they visited, lead stage, or traffic source.
Sale
Marketing
Finance
Social Media
Help Desk
Project Management
Human Resources
eCommerce
SalesIQ makes collaboration easier for your teams. Combine the expertise of team members when engaging or serving customers. Zoho SalesIQ lets you transfer a chat or simply invite a team member with the right answers to join. Your agents can have one-on-one interactions or use the internal message board to stay updated.
Collaborative analytics
Create and analyze reports together with your team.
Pre-built visualizations
Smart analytical assistant
Ask AI assistant Zia and get answers in the form of reports & KPI widgets.
Embedded analytics
Embed BI, reporting, and analytics solutions within your own product or app.
Data Security and Privacy
SalesIQ is not just a customer engagement platform, but a tool to unify your sales, marketing, and customer support teams. When your teams understand visitors better, they can engage them better. Your sales team can sell smarter with key insights. Your marketing team can expand your market reach with better insights and information about the target audience. Getting started with Zoho SalesIQ is easy. Contact one of our Zoho experts to request a free demo. First Direct Corp is a Zoho Authorized Partner. We will show you how to use SalesIQ to engage better and sell smarter.
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An all-in-one platform for customer engagement. Zoho CRM Plus gives your team 360-degree, contextual view of every customer interaction.
Zoho ONE with its six sets of applications is a revolutionary all-in-one suite to run your entire business. There are over 45 different applications included with Zoho ONE!
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